FRAME Support

Last updated: July 9, 2026

FRAME helps you practice speaking on camera, get AI feedback, and track your progress over time. If something is not working, this page can help you solve common issues.

Getting Started

To use FRAME, open the app, complete onboarding, choose your speaking goals, and set your review context. You can then record a new video or import one from your gallery. FRAME works best with clear audio and videos around 3-5 minutes long.

Recording a Video

FRAME uses your camera to show a recording preview and your microphone to capture your voice. If recording does not work, check that camera and microphone permissions are enabled in your device settings.

  • Record in a quiet place.
  • Keep your face visible.
  • Speak naturally.
  • Use a video at least 1 minute long.
  • Aim for 3-5 minutes when possible.
  • Avoid background noise or music that makes speech hard to hear.

Uploading or Importing a Video

You can import a video from your device. If import fails, make sure the file is a supported video format and that the app has permission to access the selected media.

Video Analysis

After you add a video, FRAME may show steps such as transcribing audio, finding clips, creating preview frames, scoring delivery, and building feedback. Longer videos may take more time.

FRAME analyzes videos between about 1 and 20 minutes. Very short videos may not provide enough speaking content for useful feedback.

Understanding Your Score

FRAME gives an overall score out of 100, plus sub-scores for:

  • Engagement: how well your delivery keeps attention.
  • Clarity: how easy your message is to follow.
  • Confidence: how assured and steady your speaking feels.

Scores are meant to help you notice patterns and improve over time. They are not final judgments of your ability.

Review Context

Your review context tells FRAME how to evaluate your speaking. You can adjust settings such as presentation style, pacing, and speaking focus. Examples include authentic, confident, charismatic, professional, short-form, long-form, relaxed, energetic, conversational, informative, motivational, and entertaining.

Clips and Feedback

FRAME automatically identifies key moments from your video. These clips help you review specific parts of your delivery instead of only looking at the full recording. You may be able to save or share clips and feedback summaries.

Progress Tracking

FRAME tracks your practice history, weekly goal, streaks, recording statistics, total minutes, total videos, total clips, and highest scores. This helps you see improvement over time.

Notifications

FRAME can send reminders for streaks, weekly goals, completed feedback, and trial timing. You can manage notification settings inside FRAME or through your device settings.

Subscriptions

FRAME may offer monthly or yearly subscription access through Apple in-app purchases. Free trials and pricing may vary by offer and region. You can manage or cancel your subscription in your Apple account settings.

To cancel on iPhone:

  1. Open the Settings app.
  2. Tap your Apple ID.
  3. Tap Subscriptions.
  4. Select FRAME.
  5. Tap Cancel Subscription.

For refunds, use Apple's refund process through reportaproblem.apple.com. You can also review Apple's subscription cancellation guide at Apple Support.

Sign In and Account Saving

FRAME supports Apple and Google sign-in. You may also be able to start with an anonymous account. Connecting Apple or Google helps save your profile and makes it easier to access your progress later.

Deleting Your Account

You can delete your account from the Profile area if you are signed in. Deleting your account may delete your cloud profile and reset local app data on your device.

Troubleshooting

If analysis fails

  • Check your internet connection.
  • Make sure you are signed in.
  • Try a shorter video.
  • Make sure the video has clear speech.
  • Restart the app.
  • Try again later.

If sign-in fails

  • Check your internet connection.
  • Make sure Apple or Google sign-in is available on your device.
  • Try closing and reopening FRAME.
  • Try another sign-in method if available.

If subscription access does not unlock

  • Confirm the purchase in your Apple subscriptions.
  • Tap restore purchase if available.
  • Restart the app.
  • Make sure you are using the same Apple ID used to purchase.

Contact Support

Need help? Contact us at psylantys@gmail.com.

Please include:

  • Your device model.
  • Your iOS version.
  • What you were trying to do.
  • Any error message shown.
  • Whether the issue happened while recording, importing, analyzing, signing in, subscribing, or saving/sharing.